Delivery & Return Policy for NETDEELERS - THE DIGITAL MARKETPLACE
At NETDEELERS, we strive to offer a seamless and efficient process for purchasing digital assets and services. This page provides detailed information on our delivery and return policies to ensure a smooth experience for both buyers and sellers on our platform. By making a purchase, you agree to the terms outlined below.
1. Delivery of Digital Assets
As a digital marketplace, NETDEELERS facilitates the sale and delivery of digital goods, such as software, licenses, graphics, courses, and other virtual assets. Since the assets are digital in nature, the delivery process differs from physical products.
Digital Asset Delivery Process:
- Instant Delivery: Many digital products are available for instant download immediately after payment confirmation. Once your payment is successfully processed, you will receive an email or a message with the download link or access information.
- Custom Orders: Some digital products or services may require custom development or preparation before delivery. In such cases, delivery timelines will be communicated to you at the time of purchase.
- Email Delivery: In some instances, products such as licenses, keys, or special downloads will be sent directly to the email address provided at the time of purchase.
- Secure Delivery: For specific high-value digital assets, secure delivery methods such as unique URLs or secure links may be used to ensure product authenticity and user access.
Delivery Times:
- Instant digital products are delivered immediately upon payment confirmation.
- Custom orders or digital services may take between 1 to 5 business days depending on the nature of the product. Sellers will communicate the exact timeline.
If you experience any delays in receiving your product or if you encounter issues during the download process, please contact us immediately at +91 9021528338 or via WhatsApp for prompt assistance.
2. Return and Refund Policy
Given that NETDEELERS deals exclusively with digital assets, our return and refund policy reflects the unique nature of digital goods. As digital products are intangible and non-returnable once accessed or downloaded, we operate under a strict return and refund policy.
Eligibility for Returns/Refunds:
- Non-downloadable Products: If the digital product was not delivered or made available for download, and payment has been confirmed, you are eligible for a full refund.
- Defective Products: If the digital product delivered is faulty or not as described, you may be eligible for a replacement or refund. You must notify us within 7 days of purchase for us to review the claim.
- Unauthorized Purchases: If an unauthorized transaction was made on your account, please report it to us immediately. Refunds for unauthorized purchases will be processed on a case-by-case basis, provided the claim is valid.
- Duplicate Payments: In the event that multiple payments were processed for the same order, NETDEELERS will refund the duplicate payment(s) immediately.
Non-Eligibility for Returns/Refunds:
- Downloaded or Accessed Products: Once a digital product has been downloaded or accessed, it is non-refundable unless the product is defective.
- Change of Mind: We do not offer refunds if you simply change your mind after purchasing a digital asset.
- Incorrect Orders: If you purchase a digital asset by mistake, we will not be able to offer a refund unless the item has not been downloaded or accessed.
Return Process: To request a return or refund, please follow these steps:
- Contact us via WhatsApp at +91 9226296832 or email us at [insert email address here] within 7 days of your purchase.
- Provide your order details, payment confirmation, and a clear description of the issue.
- Our support team will review your request and respond within 2 business days.
3. Cancellations
Cancellation Policy for Custom Orders:
- For digital services that require customization or development, cancellations are permitted only if the service has not yet commenced. Once work on a custom digital asset begins, no cancellations or refunds will be issued.
Cancellation of Instant Download Products:
- Once payment is confirmed and the download link is provided, cancellations are not possible.
4. Product Authenticity & Seller Responsibility
At NETDEELERS, we ensure that all digital products listed on our platform meet the highest standards of quality and authenticity. Sellers are responsible for providing accurate descriptions of their products and for delivering exactly what is promised.
In the event that a product is found to be misrepresented or defective, sellers are required to provide refunds or replacements as per the guidelines outlined above. NETDEELERS will work closely with both buyers and sellers to resolve any disputes that may arise.
5. Communication and Support
Our customer support team is available to assist with any delivery, refund, or order-related inquiries. You can reach us through the following channels:
- Phone: Call us at +91 9226296832 during business hours for any queries.
6. Buyer Responsibilities
- Accurate Information: It is the buyer's responsibility to provide accurate contact information, including a valid email address and phone number, to ensure successful delivery.
- System Requirements: Buyers must ensure they meet the system requirements for any digital assets they purchase, such as software compatibility, internet access, or device specifications.
- Data Security: Once a digital asset has been downloaded or accessed, the buyer is responsible for the security and proper use of the asset. NETDEELERS is not responsible for any unauthorized use or access to digital assets post-delivery.
7. Updates to the Delivery and Return Policy
NETDEELERS reserves the right to update or modify this Delivery & Return Policy at any time. Changes will be posted on this page, and it is your responsibility to review the policy periodically for updates.
For any questions or concerns related to our Delivery & Return Policy, please feel free to contact us at:
NETDEELERS - THE DIGITAL MARKETPLACE
Phone: +91 9226296832